Shipping policy

Shipping Policy

At SENTIA press-on nails, we are committed to delivering your custom, 1:1 bespoke creations to your doorstep as quickly and safely as possible. Because our products are handcrafted and tailored exclusively to you, please review our shipping guidelines below.

1. Order Processing & Production Time

Please note that your delivery timeline consists of Production Time + Shipping Time.

  • 1:1 Casting Kit: Shipped within 2–3 business days after your order is placed.
  • Custom Handcrafted Nails: Once we receive your physical 1:1 nail molds and confirm your design, our master artists require  7–14 business days to meticulously handcraft your custom set.

2. Shipping Method & Delivery Time

Once handcrafted to perfection, your SENTIA press-on nails will be dispatched via premium air freight.

  • Shipping Method: Air Express (fully tracked).
  • Delivery Time: 5–7 business days (excluding weekends and public holidays) from the date of dispatch.
  • Note: Delivery times are estimates and may vary slightly due to customs clearance or local postal service delays.

3. Shipping Rates & Customs

  • Shipping Rates: Shipping costs will be calculated and displayed at checkout.
  • Customs, Duties & Taxes: SENTIA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

4. Non-Returnable & Non-Exchangeable Policy (Strictly Enforced)

Because all SENTIA press-on nails are individually custom-developed and handcrafted to fit your unique measurements, we enforce a strict NO-RETURN and NO-EXCHANGE policy for non-quality issues.

  • No cancellations, returns, or refunds will be accepted for shipping delays caused by customs clearance, weather, or carrier issues.
  • No returns or exchanges will be accepted for incorrect sizing provided by the customer, change of mind, or personal preference.
  • In the rare event of a manufacturing quality issue (e.g., received damaged or incorrect design), please contact us within 24 hours of delivery at support@sentiapressonnails.com or WhatsApp +86 13689543806 with photos/videos.

5. Tracking Your Order

Once your order has shipped, you will receive a confirmation email containing your tracking number. You can monitor your package's journey in real-time.

If you have any questions regarding your shipment, please contact our concierge team at support@sentiapressonnails.com or via WhatsApp at +86 13689543806.